Automate your customer service with Cusmato
Optimize your customer service with Cusmato. Save time, money, and scale efficiently.
Automate Your Customer Service with AI
Discover key benefits of our AI-driven solution that enhances efficiency, security, and reliability in customer interactions.
Savings up to 15 FTEs
Our AI solution can replace up to 15 employees, cutting labor costs while ensuring high service quality.
Optimal Security
Cusmato ensures security through advanced encryption and strict data compliance.
In-house AI system
Cusmato utilizes a fully self-developed machine learning system. This means we operate independently and do not rely on external solutions such as ChatGPT or similar systems.
How do we automate your customer service exactly?
Cusmato automates customer service for businesses using an in-house, tailor-made machine learning system designed for e-commerce and other support platforms.
Efficient Process Automation
Our AI software is designed to rapidly and efficiently answer customer queries 24/7. This automated solution handles complex tasks such as labeling, tracking orders, and processing returns.
By leveraging machine learning, the system continually improves its responses and enhances customer satisfaction with each interaction.
Your entire support in one clear dashboard.
With Cusmato, you centralize all your customer interactions in one dashboard. You have full control. Whether you want fully automated responses or prefer to have answers prepared for you to approve or adjust, everything is possible.
Cusmato integrates with any system you work with.
Cusmato offers advanced integration capabilities with any support or CRM system you use. Our AI software utilizes APIs and webhooks to seamlessly synchronize data and automate processes. Whether it’s email, chat, social media, or other communication channels, Cusmato integrates without disruption into your existing infrastructure. This allows you to optimize workflows and scale support processes, all while your systems continue to operate as you’re used to.
Cusmato integrates with any system you work with.
Cusmato offers advanced integration capabilities with any support or CRM system you use. Our AI software utilizes APIs and webhooks to seamlessly synchronize data and automate processes. Whether it’s email, chat, social media, or other communication channels, Cusmato integrates without disruption into your existing infrastructure. This allows you to optimize workflows and scale support processes, all while your systems continue to operate as you’re used to.
Discover the additional features of Cusmato.
Explore the extensive features that Cusmato offers and discover how our innovative systems optimize your processes, ensure scalability, and achieve maximum efficiency. Dive deeper into the world of Cusmato and see what we can do for your organization.
Your successful start with our software
From Introduction to Live Use in Four Simple Steps
In a personalized video call with one of our account managers and a specialized developer, we’ll show you how our software works and how it seamlessly integrates with your email systems.
1. Video call with one of our experts
We connect your email systems to our AI, allowing you to kick off a 7-day trial period. During this time, you can test our software completely free and discover how it can benefit your business.
2. Onboarding and Integration
Congratulations, you’re live! Now you can enjoy 24/7 access to our software. With our user-friendly dashboard, you can easily track customer inquiries and other important information.
3. Live and Operational
After going live, we’re here to support you. We provide continuous guidance and tips to help you get the most out of our software, ensuring your business can grow and improve at every step.
4. Ongoing Support and Optimization
Effortless System Integration
We can integrate our software with a wide variety of systems, allowing businesses to automate their customer service seamlessly. This capability enables efficient data exchange and process optimization, enhancing your workflow and boosting overall productivity.
What do users think of Cusmato?
Discover how our software has helped businesses effortlessly automate their customer service. Hear directly from our users about their success and satisfaction.
Frequently Asked Questions
Find quick answers to frequently asked questions about our software.
Our AI operates in strict compliance with data protection legislation, ensuring that all customer interactions and data processing adhere to privacy and security regulations.
Yes, our AI software is exceptionally flexible and can be customized to meet the specific requirements and terminologies of various sectors, ranging from retail to healthcare.
Not quite, but we get the similarity! It’s somewhat akin to ChatGPT, but there are some fundamental differences. Firstly, we operate with a fully in-house AI system, developed entirely by us, without relying on ChatGPT or similar external platforms. Secondly, we can make it relevant for a business by providing training on company-specific documents and data or by integrating with your internal tools and platforms. Thirdly, we make it accessible through the communication channels you already use, such as WhatsApp, Teams, or within your contact center. Finally, we ensure it’s moderated so you can always review the responses and see which reference document has been used.
Our software runs continuously, possesses extensive knowledge, never gets sick, never complains, and requires no salary, making it an extremely efficient and cost-effective solution.
We are introducing a feedback loop to filter certain topics into a separate list, allowing you to handle them personally. These can be forwarded to your email or WhatsApp. This ensures that sensitive inquiries, such as those about medical products, are directly addressed by you, a feature included in the package.
If the software cannot find an answer in the database, a feedback loop is created. The unanswered question is added to a separate database for review. Each week, this list is updated with answers in consultation with the client, improving the knowledge base for 3 to 4 weeks until the AI can respond to all questions.
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All-in-One Customer Service Solution!
Try it free for 7 days and discover the benefits of our customer service!
